Terms and Conditions for Man With Van Harrow Services

These Terms and Conditions set out the basis on which Man With Van Harrow provides removals, transport, lifting, loading, unloading, and related moving services to customers in the United Kingdom. By making a booking, you agree that you have read, understood, and accepted these terms in full. If you are booking on behalf of another person, you confirm that you have authority to bind that person to these conditions. These terms apply to all standard domestic and commercial moves, unless a separate written agreement states otherwise.

In these Terms and Conditions, references to ???we??�, ???us??�, and ???our??� mean the service provider, and references to ???you??� or ???the customer??� mean the person requesting the service, whether as an individual, business, landlord, tenant, or authorised representative. The purpose of these terms is to provide a clear framework for how Man With Van Harrow services are booked, delivered, priced, cancelled, and managed where issues arise. They are intended to be fair, practical, and consistent with UK consumer and transport expectations.

A booking with a man with a van in Harrow may include furniture removals, single-item transport, student moves, office relocations, same-day collections, and other similar services, provided they are lawful and within vehicle capacity. We reserve the right to refuse any job that would be unsafe, unlawful, or outside the scope of our service. The customer is responsible for ensuring that the information supplied during the booking process is accurate and complete.

1. Booking Process

All bookings are made subject to availability and confirmation by us. A booking request may be submitted by telephone, email, online form, or any other method we make available from time to time. A booking is not confirmed until we have accepted the job details and, where applicable, received any required deposit or prepayment. Until confirmation is issued, no time slot, vehicle, or crew allocation is guaranteed.

When requesting a quote or placing a booking, you must provide complete and accurate information, including the pickup and delivery addresses, access conditions, floor levels, parking restrictions, item descriptions, estimated volume or weight, and any special handling requirements. If the information supplied is incomplete or inaccurate, we may revise the quote, delay the service, or cancel the booking where performance would not be reasonably possible on the agreed terms. The customer should also disclose whether any item is fragile, unusually heavy, valuable, hazardous, or difficult to move.

The service description, quoted price, and scheduled time are based on the information available at the time of booking. If the actual work differs from the original description, for example because additional items are added, access is more restricted than stated, or the move takes significantly longer than expected, Man With Van Harrow may adjust the price accordingly. Any material change will be communicated to the customer as soon as reasonably practicable.

We will make reasonable efforts to arrive within the agreed time window, but timing is always subject to traffic, weather, route conditions, operational delays, and prior job overruns. Any estimated arrival time is not guaranteed unless expressly stated in writing. Where a delay becomes likely, we will aim to inform the customer promptly. We are not responsible for losses caused by minor delays outside our reasonable control.

The customer must ensure that the pickup and delivery locations are accessible at the arranged time. This includes securing parking permissions where needed, reserving lift access if relevant, clearing pathways, and ensuring that the service team can work safely. If we are unable to access the property or complete the work because of access issues, the booking may still be charged in full or in part, depending on the work already completed and the time reserved for the job.

2. Payments and Pricing

All prices are quoted in pounds sterling unless otherwise agreed. Quotes may be provided as fixed-price, hourly-rate, or a combination of both, depending on the service requested. Unless expressly stated otherwise, prices may exclude congestion charges, parking fees, tolls, disposal fees, waiting time, and extra labour caused by circumstances not disclosed at the time of booking. Customers should read the quote carefully before acceptance.

Payment is due in accordance with the terms stated on the quote or invoice. We may require a deposit, part payment in advance, or full payment before the job begins. The balance, if any, must be paid immediately upon completion of the service unless we agree otherwise in writing. We accept the payment methods stated at the time of booking, and we may refuse cash, card, or bank transfer where operational or fraud-prevention reasons make that necessary.

If the job is charged on an hourly basis, the clock may start when our vehicle and crew arrive at the agreed collection point or when loading begins, depending on the booking terms provided. Time spent waiting for access, keys, instructions, or payment may be chargeable. Additional work requested by the customer during the job may also incur extra charges. Any such additional amount will be calculated fairly and in line with the service scope.

If payment is not made when due, we reserve the right to withhold unloading, retain goods to the extent permitted by law, charge reasonable admin or recovery costs, and/or suspend future services. Late or non-payment may also result in interest and debt recovery action where allowed by applicable UK law. The customer remains responsible for all charges properly incurred under the booking.

3. Cancellations and Rescheduling

The customer may cancel or reschedule a booking by notifying us as early as possible. Because vehicle allocation, labour planning, and route scheduling are arranged in advance, cancellation charges may apply. The amount charged will depend on how much notice is given and whether costs have already been incurred on your behalf. Where a deposit has been taken, it may be retained in whole or in part to cover administration, reserved time, or unrecoverable expenses.

Unless a different cancellation policy is stated in the booking confirmation, the following principles apply: cancellations made with reasonable notice may be charged a small admin fee, while short-notice cancellations or same-day cancellations may be charged more substantially, up to the full quoted amount where the job was reserved exclusively for you and we were unable to rebook the slot. If our team has already started travelling to the collection address, a travel or call-out charge may also apply.

We may reschedule a booking without liability if required by circumstances beyond our reasonable control, including severe weather, road closures, breakdown, illness, accidents, or legal restrictions. In such cases, we will try to offer a new time as soon as reasonably possible. If we need to cancel a booking ourselves, any prepayment made for unperformed services will normally be refunded, subject to any non-recoverable costs already incurred and any lawful deductions agreed in advance.

4. Customer Responsibilities

The customer must ensure that the items to be moved are properly prepared and that any required dismantling, wrapping, boxing, or protection has been completed unless these tasks were specifically included in the service quote. We may refuse to handle items that are not suitably packed or that appear likely to cause damage to themselves, other goods, or our equipment. The customer should identify any item that has sentimental, high monetary, or irreplaceable value.

The customer is responsible for removing personal belongings, cash, jewellery, documents, medications, and other valuables from drawers, bags, cabinets, appliances, and furniture before the move begins. We will not accept responsibility for contents left inside items unless we have agreed in writing to do so. Similarly, the customer must make sure that animals, children, and unauthorised persons are kept clear of the working area for safety reasons.

Where parking permits, lift bookings, building approvals, or other permissions are needed, the customer must arrange them unless we have expressly agreed to do so. If delays, fines, or access failures occur because the necessary arrangements were not in place, the resulting costs may be passed on to the customer. A Man With Van Harrow booking assumes that the service can be carried out lawfully and safely at the specified locations.

We require the customer to provide accurate instructions at all stages of the service. If a third party such as a landlord, concierge, agent, or family member gives directions on your behalf, you remain responsible for those instructions unless we have expressly agreed otherwise. Changes to the move after arrival, including additional stops, added items, or altered delivery instructions, may affect the final price and completion time.

Any keys, access codes, alarm instructions, or other security information supplied to us must be accurate and current. We will treat such information confidentially and use it only for the purpose of delivering the service. However, we are not responsible for delays caused by incorrect security details, locked entrances, failed intercom systems, or unavailable representatives. The customer should remain reachable during the booking window in case clarification is needed.

5. Liability and Damage

We will take reasonable care in handling your property and in performing the service. However, moving services involve manual handling, transport risks, and third-party conditions that are not always fully controllable. Accordingly, our liability is limited to the extent permitted by UK law. We are not liable for pre-existing damage, wear and tear, defects in items, or damage caused by poor packaging, unstable stacking, or unsafe instructions from the customer.

Where we are proven to have caused direct physical damage by negligence, our liability will generally be limited to the lower of the repair cost, replacement value of the damaged item, or the value reasonably covered by any applicable insurance arrangement, subject always to the terms of that insurance and any legal limits. We will not be liable for indirect or consequential losses, including loss of profit, missed appointments, business interruption, emotional distress, or loss arising from delay, unless such liability cannot be excluded by law.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. If you believe damage has occurred, you must notify us as soon as reasonably possible and provide evidence, including photographs where appropriate. Claims raised long after the move may be harder to assess and may not be accepted if delay has prejudiced our ability to investigate.

For items of exceptional value, fragile antiques, artwork, electronics, or specialist equipment, the customer should consider arranging suitable insurance in advance. Unless specifically agreed in writing, we do not provide a valuation service and cannot guarantee cover beyond standard liability arrangements. The customer accepts that some risks are inherent in transport and lifting activities, especially where property is bulky, delicate, or already damaged.

6. Waste, Disposal, and Environmental Rules

If our service includes removal of waste, unwanted items, or debris, the customer must disclose exactly what is to be collected. We only handle waste in a lawful manner and may refuse items that are hazardous, contaminated, prohibited, or not described at the time of booking. Examples may include chemicals, paint, asbestos, batteries, fridges, electrical items, sharp materials, or commercial waste requiring special treatment. The customer is responsible for ensuring that any waste presented for collection is legal to transport and dispose of.

Waste removal is subject to UK waste regulations, including duty of care principles and licensing requirements where applicable. We will only transfer waste to authorised facilities or otherwise handle it in accordance with the law. The customer must not ask us to dispose of waste unlawfully, fly-tip, or leave items in unauthorised locations. If the waste description supplied by the customer is incorrect, and this causes us to incur extra costs, delays, or compliance issues, those additional costs may be charged to the customer.

Where the booking includes clearance of items that may be reusable, recyclable, or suitable for donation, we may separate those items for lawful recycling or reuse, provided this does not conflict with the customer???s instructions or legal obligations. We are not responsible for items the customer failed to identify as being retained, quarantined, or subject to special disposal rules. The customer should ensure that no personal data remains on any electronic device or paperwork handed over for disposal.

7. Force Majeure, Insurance, and Service Limits

We will not be liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to extreme weather, fire, flood, road traffic incidents, government action, strikes, public health restrictions, power failures, or supplier breakdowns. In those circumstances, our obligations will be suspended for the duration of the event, and we may rearrange the booking or cancel it without liability beyond any refund rights required by law.

We may use appropriately trained staff, approved subcontractors, and suitable vehicles or equipment to complete your booking. Any subcontractor engaged by us will act on our behalf or in their own capacity as agreed, but this does not reduce the customer???s obligation to comply with these terms. We may refuse to move items that are unsafe, structurally unsound, excessively heavy, or likely to cause injury or property damage without specialist equipment not included in the service.

The customer agrees not to request unlawful or dangerous conduct from our team, including lifting in an unsafe manner, overloading vehicles, parking illegally, or removing items without authority. If a request would breach law, regulation, or safety standards, we will decline it. Our decision on safety matters is final on the day of the booking, and any reasonable delay caused by safety checks will be treated as part of the normal provision of the service.

8. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. If you are a consumer, you may also benefit from mandatory rights under the law of your country of residence where such rights cannot be waived. Nothing in these terms is intended to remove or reduce rights granted by statute.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction over any dispute arising from the service, subject to any mandatory consumer protection rules that allow proceedings to be brought elsewhere. If a dispute can be resolved amicably, both parties should first attempt to settle the matter in good faith before starting formal proceedings. Any part of these terms found to be invalid or unenforceable will be interpreted, or if necessary severed, so as not to affect the remaining provisions.

By using Man With Van Harrow services, you acknowledge that these terms represent the entire agreement between the parties in relation to the relevant booking, unless a separate written contract has been signed. No statement made before booking will form part of the agreement unless confirmed in writing. We may update these terms from time to time, and the version in force at the time of booking will apply to that booking.